Shipments and Returns

Fees

A fixed shipping fee of P100.00 will be charged for orders from within Metro Manila and below P1,499.00.
A fixed shipping fee of P200.00 will be charged for orders from outside Metro Manila below P1,499.00.
Free shipping nationwide for all orders above P1,499.00

Note: If an order is found to have an incorrectly entered Province i.e. a provincial address but had Metro Manila entered or vice versa, then the order will be put on hold and we will require the customer to pay the correct shipping amount. If the proper payment is not received after 5 days, then the order will be canceled and a voucher will be issued.

Credit Card Payments

All Credit Card transactions are processed using PayPal. No information is stored in our servers. This assures that your credit card details remain secure.

We only accept Philippine-issued credit cards. If you are abroad and wish to use your credit card issued abroad as payment method, kindly send us an email at customerservice@milkandhoney.ph

Shipping

After receiving payment for the order, M&H will then verify the order and check for stock availability. Hence, same day shipping is not guaranteed.

Due to the volume experienced by all couriers during the Christmas season, you may experience some delays in the delivery of your orders. As such, we have extended the delivery lead times:

  • Metro Manila: 3-6 Business Days (except Saturdays, Sundays and Holidays)
  • Provincial: 4-8 Business Days (except Saturdays, Sundays and Holidays)

Once the order has been shipped out of Milk & Honey PH warehouse, Tracking Details will be sent to the customer via email. Tracking details can also be found by logging into your account. Customers are responsible for coordinating with the respective couriers for any special delivery instructions such as time of delivery, exact location, change of delivery address, etc. Follow-up of delivery status should also be made directly with the courier.

If the order fails to reach the customer due to incomplete/incorrect address on the order or because of lack of coordination with the courier etc. and is forwarded back to our warehouse, the customer will shoulder the retrieval and reshipment fees. Customer will shoulder ALL relevant processing, retrieval and/or reshipment fees.

Tracking details can be found by logging into your account, viewing your order history and select your most recent order. Customers who placed orders as guests can email us at orders@milkandhoney.ph. Please include your complete name and order reference number. You may expect a response within 48 hours.

You may track the status of your order via your respective couriers:

FASTRACK - www.fastrack.ph

LBC - http://www.lbcexpress.com 

DHL / WWWExpress - www.wwwexpress.com.ph

XEND - www.xend.com.ph

We aim to deliver within the time period indicated upon checkout. However, due to unforeseen circumstances, we cannot guarantee that all orders will be delivered within the time period specified. We shall not be held liable for any losses, costs, damages, and other charges as a result of late delivery. If you are not present upon delivery, Courier may release the package to any authorized recipient upon presenting the following:

  • Valid ID of authorized recipient
  • Valid ID of Customer who placed the order
  • Signed authorization letter

For delivery addresses in locations such as Villages, Office Buildings and Residential Condominiums, kindly coordinate with the guards on duty/front desk regarding the delivery of your orders.

Holiday Season Advisory

Due to the increased shipping volume experienced by all couriers during the Christmas season, you may experience some delays in the delivery of your orders.

Refund and Returns Policy

All sales are considered final and non-returnable unless otherwise damaged or proven to be defective when delivered. You have 48 hours once your order has been delivered to contact Milk & Honey in case the item is not working or damaged. It is advisable to open your order and check all items as soon as you receive it.

In the event that a defective, incomplete, or damaged item was delivered, you may contact our Customer Service via email at orders@milkandhoney.ph or you may call us at (02) 9940936.

  • Sealed items that have been unsealed or opened by the customer, such as skincare products, breast pumps and food items cannot be returned
  • For hygienic reasons, all underwear, cloth diapers, disposable diapers, swimwear, bottles, nipples, pacifiers, food items, breast pumps and accessories are not allowed for exchange or return unless proven to be defective within the period specified above.
  • Defective or damaged items must be shipped to Milk & Honey Warehouse within 15 days upon receipt of the items
  • Items should be returned in the original packaging, complete with labels and tags still attached; otherwise, the return will not be accepted.
  • Purchase of sale or discounted items are considered final. Returns of such items will not be processed.
  • In case of change in size or color, customer will shoulder the freight charge to and from our warehouse.
  • Customer is responsible for items until the arrival at our warehouse. This includes cost of shipping the item to the Milk & Honey Warehouse. Please ensure that the packaging of the items is secure to avoid further damage. We advice the use of dependable couriers that provide tracking services and details.
  • All returns are subject to investigation and quality assessment. Items that do not pass our quality check will be returned to the customer.

If the return of a damaged item is approved, the customer will receive a voucher or a refund net of shipping costs, applicable bank charges and processing fees. Voucher details / refund computation shall be sent to customer via email. In the event that a voucher is issued, this may be redeemed on the next purchase. The voucher is valid for 30 days from the date of issuance. In the event of a refund, this can only be credited either via PayPal (for credit card payments) or via bank deposit to either a Metrobank (MBT), Banco de Oro Universal Bank (BDO) or Bank of the Philippine Islands (BPI) account.

In the event that an order was not delivered due to the failure of the customer to provide complete and accurate delivery address and contact details, and the failure of the customer to coordinate with the assigned courier as stipulated in the Shipping Policy, the customer will receive a voucher or a refund net of shipping costs, applicable bank charges and processing fees. In the event that a voucher is issued, this may be redeemed on the next purchase. The voucher is valid for 30 days from the date of issuance. In the event of a refund, this can only be credited either via PayPal (for credit card payments) or via bank deposit to either a Metrobank (MBT), Banco de Oro Universal Bank (BDO) or Bank of the Philippine Islands (BPI) account.

Cancellation of order prior to shipment for any reason will be subject to a refund/voucher net of applicable bank charges and processing fees. Voucher details / refund computation shall be sent to customer via email. In the event that a voucher is issued, this may be redeemed on the next purchase. The voucher is valid for 30 days from the date of issuance. In the event of a refund, this can only be credited either via PayPal (for credit card payments) or via bank deposit to either a Metrobank (MBT), Banco de Oro Universal Bank (BDO) or Bank of the Philippine Islands (BPI) account.